ESCare Managed Solutions: Overview
Keep It Simple
Faults - ESCare continually monitors the client network, system and application environment, providing alerts that enable rapid identification of problems based on customer-defined threshold limits. All critical alerts can result in immediate customer notification through paging and\or e-mail. In most cases, ESC will process the alert and remotely resolve the problem without you¹re being aware there was ever an issue.
Assets - ESCare infrastructure asset reporting tracks IT assets by IP address, node name and software image for capacity planning, maintenance and regulatory documentation purposes.
Performance - ESCare monitors networks, systems and applications, providing hourly, daily and weekly reports on key IT metrics, such as CPU, memory and disk. This enables rapid identification of potential problems (i.e., over-subscription) before they impact IT service.
Security - ESCare delivers detailed security scanning capabilities, enabling rapid identification (via paging or email) of potential security vulnerabilities that could affect critical business operations. Scans can take place on a weekly or monthly basis, and include recommendations on how to resolve suspected security breaches. ESCare also delivers ³intrusion² summaries documenting ³who did what to whom², providing the basis for audit trails.
Lights Out Network & Security Management
No Rollout Required: Solid State Agentless Appliance - with Proactive Notification and Real-time 24 x 7 Monitoring
Negligible impact to your Network: Designed to act as a true client to your servers; hence, minimizing the network overhead.
Automate Your Network and Security Duties: Combining Network Mgmt & Security TechnologyJust think - If we can provide an affordable service that will provide:
- Real-Time/Scheduled Automatic Vulnerability Assessments on all your network elements.
- Real-Time/Scheduled Automatic Patch Management for your Windows Servers.
- 24 X 7 Internal Intrusion Detection
- 24 X 7 Application Fault Monitoring for Oracle, Microsoft Exchange, Active Directory, SQL Server and almost any legacy application you can think of.
- 24 X 7 Performance, Security, Asset, Fault Isolation for all your Switches, Routers, Hubs, Desktops or anything with an IP presence.
- Trending analysis for all elements tracked to fault isolate any behavioral changes before they become a failure...
- Compliance Reports for Sarbanes-Oxley, GLBA, HIPAA.
- LAN/WAN Monitoring providing the real numbers on what your bandwidth availability is. Frame/Relay are you getting what you paid for? Network Latency - want to give a better answer to your customers besides, I will keep you posted?
- All in one - Agentless, Software-less, browser based Appliance that installs in minutes and discovers all your elements on your infrastructure.
ESCare is ideal for:
Clients that are interested in remote management of their IT resources
Clients that are interested in avoiding crisis situations through a preventive approach to IT maintenance
Clients with limited network staff and budgetary resources
Clients interested in improving the consistency and discipline of IT operations (best practices)
Clients that want to reduce the risk of data loss, virus attacks and security breaches
Clients that wish to gain additional time for their internal IT staff by outsourcing non-strategic but essential operations activities
Clients with rapidly expanding network infrastructures
Clients interested in completely outsourcing their network operations
Service Benefits
Cost-saving proactive maintenance -- utilizes best practices and technologies that focus on targeting the root cause of problems before they degrade service -- in contrast to simply detecting a problem as it occurs
Enhance staff productivity -- our experts manage IT projects for a fraction of the cost of having these highly trained professionals on staff. Today's Microsoft based technologies require that staff or consultative resources have experience in NT, SQL Server, Exchange Server, Terminal Server, IIS Server, Site Server, Proxy Server, LAN/WAN technologies, desktop operating systems and deployment technologies. Each of these technologies can be a career in itself.
Predictable costs -- for a manageable and predictable monthly fee, ESCare allows small to mid-size companies to leverage the same advantages and efficiencies that larger companies have derived for years from the resources and tools they can afford to purchase
Reliable operations, reduced business interruption -- outsourcing and centralizing maintenance shortens time to service when there is a computer problem. Getting systems back up and on-line as quickly as possible reduces losses due to business interruption. Proactive system monitoring and regularly scheduled maintenance helps to ensure that system downtime is expected and planned for
Service Highlights
ESCare remote monitoring services do not require agents to monitor servers (NT, NetWare or UNIX). Using advanced technologies,
ESCare :
Identifies, tracks, and instantly alerts IT staff to sluggish or failed Windows NT and Windows 2000 applications, services and processes v Increases IT staff and user productivity through real-time performance and availability fault alerting
Automatically detects and monitors applications installed on selected servers\
Correlates service or process availability to network performance or server memory, disk and CPU utilization - all from the same unified Web interface
Remove Non-core, Repetitive Tasks from Your IT Staff
ESCare combines fault, asset, performance, security, and support in one complete package. This valuable service enables ESC engineers and consultants to automatically resolve client IT problems remotely and in most cases without the client ever recognizing service degradation.
When it comes to IT infrastructure, the most time and resource-intensive activity is day-to-day maintenance tasks. These activities constantly demand immediate attention, making it easy for your IT staff to get bogged down with routine maintenance tasks and ignore the bigger picture of how the IT infrastructure is performing over time.
Monitor Only Critical Devices
A key feature of ESCare is that you don¹t have to pay for a license to monitor every device in your Infrastructure. You only need to monitor the critical elements. For example a 200 user IT infrastructure might have five key WAN devices, four key LAN devices and six critical fileservers. In this case, you would only pay for 15 devices to be monitored by ESCare .
Single View of IT infrastructure
Many organizations have invested considerable time and effort in point solutions that comprehensively address a portion of the infrastructure, i.e., the WAN or the Server farm. These systems are generally feature rich yet only a small portion of their functionality is utilized because of complexity.
Over time, and as an organization experiences staff turnover, these complex management systems fall into disuse and frequently end up gathering dust in the corner. Yet, what an organization really needs to know is whether or not a key application is readily available -- and if there are any dangerous trends across the infrastructure that could affect access to this application in the future. One of the keys to our success in optimizing client application is a single view of the infrastructure across networks, systems, and applications.
Contact Us To Learn More Please call or email us for more information about our e-business solutions.
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