o NT, Novell & unix servers
o Routers switches & hubs
o WAN connections including frame relay
o Windows and NT services and processes
o Application availability & latency
o Fault isolation and determination
o Remote diagnostics and call resolution
o Written summary analysis of reports and call history
o Ability to plan for and justify additional capacity needs based on report analysis
o Detailed performance and trend reports
o Quarterly review and planning meetings
o Intrusion monitoring, focused on segmenting and protecting host resources from unauthorized access
o Vulnerability scanning on selected devices for more than 800 different types of vulnerabilities across your IT infrastructure.
o Reduce costs of keeping current with Microsoft patches
o Looks at critical performance metrics associated specifically with the efficient operation of the application rather than the infrastructure, including database, response time, memory, and even the specific code associated with that application.
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