ESCare : Application Management
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Exchange |
The Exchange option is designed to simplify and reduce the costs of Exchange 2000 administration and is available in the Extended package. ESCare automates the process of collecting, analyzing and alerting on business-critical email issues before costly outages occur.
As with other ESCare services, Exchange delivers instant alerts on a sluggish email server, or Active Directory Platinum. Because Active Directory is critical to Exchange 2000, ESCare alerts on all Active Directory metrics. As an example, all logins, mailbox access, mail sending privileges, public folder access and creation, security, and authentication on an Exchange 2000 server are controlled via Active Directory.
Clients have one centralized view of the health of all monitored Microsoft Exchange servers, Active Directory metrics and hosted applications at local and remote sites.
Deliverables:
One central view of all business-critical Exchange servers
Proactively monitor the health of the SMTP server, including its queues and the speed at which it is processing data. Sudden increases in queue sizes and a drop in the number of processed message bytes could indicate congestion and that delivery times to clients are slowing
Track the impact user loads are having on your IS storage over time to ensure that intra-company mail is moving efficiently
Verify that POP3 and IMAP4 virtual servers are up and operating efficiently to ensure remote company users receive mail on a timely basis
Prevent mail queues from reaching maximum capacity and proactively identify bottlenecks that can cause server outages
Reports available via the Web from a secure site hosted by ESC
Benefits:
Identify business-critical e-mail performance issues before costly outages occur
Deliver instant alerts pertaining to sluggish email server or application performance
Ensure maximum uptime and performance of critical e-mail services
Improve company productivity through improved e-mail performance
Provide a complete service view that enables you to isolate problems and issues that you wouldn't see with fault monitoring
Easily activated -- no agents or additional changes to the ESCare service required
| FEATURES | BENEFITS |
| Information Store | Proactively identify a trend toward slow mail delivery (local and remote) before users notice a problem. Track the impact user loads are having on your IS storage performance over time and ensure intra-company mail is performing efficiently |
| SMTP | Monitor the performance of the SMTP Virtual Server. Receive immediate alerts if mail delivery times to external customers are starting to slow. Proactively identify if the mail server is being tasked with processing more mail than it can handle in its current configuration and ensure that email-based marketing campaigns are performing optimally |
| MTA (Message Transfer Agent) | Track the queues and speed at which Exchange 2K is converting mail to non-Exchange formats such as CC:mail and/or X.400 via the MTA or Message Transfer Agent |
| Mail Server | Verify that POP3 and IMAP4 virtual servers are up and operating efficiently to ensure that remote company users are receiving mail on a timely basis. |
| Exchange Servers | Report View detailed inventory of managed Exchange servers in one central view |
Oracle
The Oracle option is another offering available as part of the Extended package. Oracle is a reliable and affordable monitoring solution designed to help database administrators and system managers to guarantee database uptime, performance and availability along with the capacity to obtain real-time information to aid in problem resolution. ESCare delivers this capability through the delivery of real-time fault, asset, performance and security information across global Oracle deployments.
Guarantee database uptime and availability and prevent outages before they occur
Determine the disk storage requirements for multiple databases
Receive instant alerts pertaining to sluggish performance
Utilize native Oracle interfaces ensuring interoperability and rapid deployment v
Properly size database instances for new enterprise and global applications
Capacity plan and maintain growth of new Oracle users and applications cost justify additional database or hardware purchases
| FEATURES | BENEFITS |
| Transaction Rate | Indicates how efficiently database applications are written and performing Calls per transaction |
| Calls Per Transaction | Tracks specific databases and performance metrics over time Block changes per transaction |
| Block Changes per Transaction | Assures the database is indexed properly and ensures efficient processing of data |
| Cache Hit Ratio | Cache hit ratio Indicates overall database health |
| Buffer hit ratio | Ensures applications are optimally tuned |
| Tablespace usage | Prevents outages by indicating how tables or instances are allocated Ensures optimal use of space Row source ratio |
| Row Source Ratio | Enhances performance tuning Tracks how efficiently a database application is written Trends and tracks baseline performance over time |